IT Asset Management is a business problem, not a technical problem.

According to Gartner-the leading provider of research and analysis on the global IT industry, including asset management software-companies that systematically manage the lifecycle of their distributed IT assets can reduce their cost per asset by as much as 30% the first year and by 5-10% during the next five years. While many enterprises track inventories of networked PCs, servers, and other IT assets, many are struggling to manage a growing number of peripheral devices (e.g. cell phones, PDAs, etc.).

The biggest challenges IT faces with asset management software aren't software related, they are process related.

"You really are looking at re-engineering processes rather than using tools," says Patricia Adams, an analyst at Stamford, Connecticut-based Gartner Inc. "If you break it down, it's about 80% process and 20% tool."

While many ERP software applications feature IT Asset Management functionality, the process is not contained within a single application. It involves a variety of disparate systems and requires participation from people who do not have ERP software on their desktop. Back office collaboration is key to effective IT Asset Management.

Business Objectives

• Track IT assets: Up to 40% of IT assets are not currently being tracked
• Lower costs: 7 - 10% annual increase in total cost of ownership (TCO)
• Increase visibility: Fewer than 1/3 of employees have access to the asset management application

Benefits of BPM

• IT asset costs are slashed
  Effective lifecycle management yields true visibility, eliminating wasteful spends
• Organization-wide participation is enabled
  People can participate using the common desktop tools they are already familiar with (i.e. Word, Excel, etc.)
• Business objectives are married with technical processes
  Business rules drive and enforce desired outcomes
• Invoice visibility eliminates waste
  Payments are no longer made unless invoices have been verified

Vertical Markets Served

• Fortune 5,000 companies