What is the Connection Between ITIL and BPM Software

Effective Information Technology Infrastructure Library management is entirely dependent upon how well an organization manages its business processes. A service request may be initiated inside of a Help Desk application, but most of the work necessary to see the job through will be performed by people outside of the application. This creates visibility and control gaps as it relates to your ITIL program. BPM software models, manages, and monitors all of the automated and manual business activities that make up a company's ITIL-related business processes.

What does BPM Bring to an ITIL Program

• Transformation from documented process templates that detail expected behavior to managed processes that track actual behavior
• Sustainability of your ITIL program through BPM software's agile nature facilitates continuous improvement in near real-time
• Business activity monitoring that provides a full audit trail of completed processes and real-time visibility into operating processes, putting you in a position to "course correct" before problems occur rather than relying on post mortem analysis

BPM Suite Highlights

• Easy User Adoption
  A process management framework that doesn't ask people to change the way they work. People interact with the software through common deskotp tools like email, Excel, and Internet Explorer. Users have no new software to learn and no new software to install.
• "No Code" Deployments
  BPM software facilitates process design, deployment, and change from a single desktop without the need to write code. The product comes "out of the box" with virtually every capability you will need, allowing the process owner to not only deploy an ITIL process quickly, but update and ITIL process quickly as well.
• Balance of Automation and Human Worker Interaction
  The majority of work will always need to be performed by people. BPM software eliminates "non value added" work like re-keying data and optimizing the use of people's time through the introduction of appropriate automation into the process. In short, BPM software helps you automate what you can and makes people more efficient where you can't.

Incident Management

Mobilize a faster response with instant notifications that get the right information to the right people.

Give business stakeholders full visibility and updates as you progress to resolution

Capture metrics, identify bottlenecks, track progress, and fully audit prior incidents