Customer-based operations, like order management and customer service, constantly struggle with issues like managing variable workflow levels, training employees, and updating operations.

Order management and customer service operations use Bluespring's BPM Suite to enhance and streamline their processes, without requiring employees to learn new software.

BPM Suite allows companies to strengthen internal controls, enhance operational efficiency, and increase visibility, particularly in people-intensive business processes. This is extremely valuable for any order management system; most notably in industries that tend to be seasonal or irregular. When order volume varies and employee training and retraining is a constant reality, BPM Suite allows even the newest employee to easily navigate order processes and customer communications using known tools such as email, MS Office, and Acrobat.

Business Objectives

• Orderflow and customer correspondences need to be tracked from beginning to end
• Employee training must be quick and easy
• Procedures will be changed and must be flawlessly incorporated

BPM Suite Provides

• Orderflow Monitoring
  BPM Suite allows for easy monitoring of all orderflow stages. Each phase can be audited and assigned or re-assigned if necessary.
• Rapid Implementation
  Employees can easily participate in BPM Suite processes using familiar desktop office programs. BPM Suite uses simple drag-and-drop techniques to configure processes.
• Agile Configuration
  BPM Suite can be easily and quickly modified to fit new procedures and policy changes without the need for new code or IT specialists.

Increasing Task Concentration

• Removing the technology learning curve associated with employee ramp is a smart use of BPM Suite.
• Letting people focus on learning the business instead of figuring out new systems reduces variability and risk.